RETURNS & EXCHANGES
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Exchanges
| All regularly priced items are eligible for exchange. All sale items, jewelry, hats, accessories, and intimates are final sale. Exchanges or returns will not be granted for these items. This excludes handbags and diaper bags purchased at full price. To exchange an item, please obtain a Return Authorization number (RA#) by contacting donedhardykids@yahoo.com. Fill out the exchange section of your RA form indicating your top choices for exchange. Please note that we can not guarantee that your top choices will be in stock by the time we receive your package. For faster delivery we recommend placing a new order and returning your item as explained above under Returns. This will ensure that your selected item(s) gets to you faster and will increase the chances that it will be in stock. |
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Send all exchanges to:
Donedhardykids.com
Attn. Website Exchanges
433 south spring street
#301
Los Angeles, CA 90013 |
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| Please ship your exchange with the shipping company of your choice. Be sure to insure your package and retain the tracking number. Donedhardykids.com is not responsible for lost or damaged packages en route to the warehouse. Your exchange request will be addressed within one week. If we do not have any of your selected exchange items a Donedhardykids.com representative will contact via email and or phone. |
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| Download Exchange Form |
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| Returns |
| All returns must be sent back with price tags attached, free of stains, cigarette smoke, pet hair, and in sellable condition. To receive a full refund for your Item(s) they must be returned to Donedhardykids.com within 10 days of receiving the product, no exceptions. Before sending the item, you must email donedhardykids@yahoo.com for a Return Authorization Number (RA#). If you send the item back without receiving a RA# or after the 14 day deadline, you will not be credited for your purchase and we will not be held responsible for returning the item to you. By receiving the RA#, it is not guaranteed that you will receive a refund if your item does not meet the return qualifications listed above. |
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Send all returns to:
Donedhardykids.com
Attn. Website Returns
433 south spring street
#301
Los Angeles, CA 90013 |
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| Please ship your return with the shipping company of your choice. Be sure to insure your package and retain the tracking number. Donedhardykids.com is not responsible for lost or damaged packages en route to the warehouse. The card used for your original order will be credited within 2 weeks for the order total minus shipping expenses, if any. *Sale items, jewelry, hats and accessories are not eligible for returns.
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| Download Return Form |
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| Sales Tax |
| The current sales tax rate of 9.75% is charged to all orders shipping within California regardless of billing address |
Customer service:
Website customer service: 213.488.1580 |
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